Shipping policy
Shipping Policy
Thank you for shopping with us. Each piece from our atelier is crafted with care, and we aim to ensure that your order arrives safely and on time. Please review the details below regarding our shipping process.
Processing Time
All orders are processed within 2–5 business days after your purchase is confirmed.
Custom or made-to-order pieces may require additional time for production — this will be clearly stated on the product page.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and the size of your order.
Estimated delivery times:
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Domestic (Spain): 2–5 business days
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Europe: 5–10 business days
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International: 7–15 business days
Please note that delivery times are estimates and may vary due to customs delays or courier issues beyond our control.
Custom Orders
Because each custom-made item is created individually, shipping times may vary. You’ll receive a notification once your order is completed and ready to ship.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive an email with tracking information.
If your tracking link does not update after several days, please contact us and we’ll look into it.
Customs, Duties & Taxes
International orders may be subject to import taxes, duties, and fees, which are the responsibility of the customer. We have no control over these charges and cannot predict their amount.
Lost or Damaged Shipments
We are not responsible for packages lost or damaged during transit, but we will assist you in filing a claim with the carrier. Please contact us within 5 business days of delivery if your package arrives damaged or missing items.
Contact
If you have any questions regarding your order or shipping, please contact us at silrubio29@gmail.com.
Last updated: [November, 2025]